Crypto.com Review (2021)

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Crypto.com
  • Ease of Use
  • Beginner Friendly
  • Payment Options
  • Speed
  • Fees
4.1

Summary

The Crypto.com Visa Card is one of the best crypto debit cards around. It gives you up to 8% cashback, loads of other benefits, and is available in the UK, US, CA, EU, and Singapore.

But Crypto.com is also a decent place to buy Bitcoin (BTC) and an ever-growing number of other cryptocurrencies. While you won’t be charged any explicit fees, I’ve found that the prices you’re quoted are more than 1% higher than the real exchange rate.

Download the app and register now to check it out for yourself.

Crypto.com is a cryptocurrency platform that offers a lot. It allows you to store, transfer, and exchange between 100+ cryptocurrencies (e.g. Bitcoin) and your local currency (e.g. GBP, EUR, USD, & 20 other fiat currencies).

With the Crypto.com Visa Card, you can also spend your cryptocurrency anywhere that Visa is normally accepted around the world (and get up to 8% back).

Is this the best bitcoin debit card in the UK, the EU, and the US? Check out this Crypto.com review to find out more.

Advantages & Disadvantages

Advantages

  • Quick verification (< 5mins).
  • 24/7 customer support.
  • Available in the UK, Europe, the United States, Canada, and Singapore.
  • Buy and sell 100+ cryptocurrencies (including Bitcoin (BTC), Ethereum (ETH), and many ERC-20 tokens).
  • FREE to open a Crypto.com account.
  • Crypto.com Visa Card has no monthly maintenance fee.
  • Up to 8% cashback whenever you use your Crypto.com Visa Card. You can also get other benefits (like 100% cashback on Spotify, Netflix, and Amazon Prime).
  • Contactless Visa Debit cards (issued and delivered for FREE).
  • Get up to 10% cashback when you purchase gift cards for popular brands with your cryptocurrency balance (30+ countries supported).

Disadvantages

  • 2.3-star Trustpilot rating (1000+ reviews).
  • You need to stake a lot of CRO to unlock the highest rebates.
  • Users report that the Crypto.com Visa Card isn’t being issued for months after ordering.
  • Crypto Earn offers lower interest rates if you don’t lock-up your cryptocurrency deposit for 3 months.

What Is Crypto.com?

Crypto.com was founded in June 2016 by Kris Marszalek (CEO), Rafael Melo (CFO), Gary Or (CTO), and Bobby Bao (Head of Corporate Development). In June 2017, they raised $26.7 million from their Monaco (MCO) initial coin offering. They’re headquartered in Hong Kong and currently have a team of more than 900 people worldwide.

Crypto.com was previously known as Monaco (MCO) – but rebranded in July 2018 after the (expensive) acquisition of the Crypto.com domain.

They recently announced that they have 10 million users around the world, after hitting 5 million just 4 months before.

Crypto.com Products

Crypto.com is best known for its Visa Card, but they have a range of product offerings:

  • Crypto.com Visa Card: Convert your cryptocurrency and spend it anywhere that Visa is accepted.
  • Crypto.com App: Buy and sell an ever-growing number of cryptocurrencies. You can use the app to receive, store, and send cryptocurrency too.
  • Crypto Pay: Buy gift cards for many popular brands and top-up your phone with cryptocurrencies. This also allows you to pay any merchants that are using ‘Crypto Pay Checkout’ with Bitcoin (BTC) and other popular cryptocurrencies.
  • Crypto Earn: Earn up to 12% interest on your cryptocurrency deposits.
  • Crypto Credit: Deposit cryptocurrency and get credit to spend on your Crypto.com Visa Card.
  • Crypto.com Exchange: Trade popular cryptocurrencies on your desktop with low trading fees (up to 0.16%).
  • Crypto.com DeFi Wallet: Store cryptocurrencies in a user-custodial wallet (i.e. you control the private keys). Can be connected with ‘DeFi Swap’, where you can swap between tokens and earn interest on your cryptocurrencies.
The Roadmap

Crypto.com is looking to:

  • Launch Crypto.com Pay merchant features.
  • Release the Crypto.com Chain Mainnet.

Follow them on your preferred social media channel to keep up to date!

Crypto.com Visa Card

The Crypto.com Visa Card allows you to spend your cryptocurrency in-store and online. It’s accepted anywhere that Visa is normally accepted – which is more than 54 million outlets and ATMs around the world.

There are a range of different Crypto.com Visa Cards to choose between. To unlock the highest cashback and get access to other benefits, you’ll need to stake CRO in the Crypto.com app. The more CRO that you lock-up, the better tier of card you’ll be able to order.

The Crypto.com Visa Cards that offer the highest cashback is unrealistic for most people. At the time of writing, you’ll have to lock-up $400,000 worth of Crypto.com Coin (CRO) in the Crypto.com app to get the Obsidian Black version.

However, the versions that require a lower CRO stake still provide you with competitive cashback on all your spending. If you’re happy to stake the equivalent of $400, then you’ll be able to get the Ruby Steel version – which provides 2% cashback and a 100% rebate on Spotify.

And if you don’t want to stake anything?

You can order the Midnight Blue version and get 1% cashback on all your spending (which is still good).

I got the Ruby Crypto.com Visa Card, which I think is the most balanced and affordable version.

After 6 months, you can withdraw the CRO that you staked. It’s not lost forever. But if you do stop staking it, you’ll get a lower cashback rate and lose access to some of your card benefits.

Download and signup to Crypto.com using this link (or code: “quickpenguin”) and you’ll get a FREE $25 worth of CRO. This bonus is initially locked. To unlock it, you’ll need to stake $400 / €350 / £300 of CRO and order the Ruby Steel Crypto.com Visa Card.

Who Can Get the Crypto.com Visa Card?

The Crypto.com Visa Card is currently being shipped in:

  • United Kingdom
  • Europe
  • United States
  • Canada
  • Singapore

To be notified when they’re shipping in your country, download the Crypto.com app and get registered. Then just go to the ‘Card’ section and register your interest.

Who is the card issuer for the Crypto.com Visa Card in the UK/EU?

Payrnet Limited is the card issuer of the Crypto.com Visa Card in the UK and EU. Crypto.com switched over to them from Wirecard Card Solutions Limited on the 18th November 2020.

From the 1st January 2021, Crypto.com Visa Cards for United Kingdom residents will be overseen by ForisGFS UK Limited.

Fees

Excluding the staking requirements, it’s FREE to get your Crypto.com Visa Card issued and delivered. It’s also FREE to load money onto your Crypto.com Visa Card.

There are no domestic transaction fees. You’ll also get the interbank exchange rate if buy something using your Crypto.com Visa Card in another currency. There’s a monthly limit on this, but there’s only a 0.5% fee if you go over it (which is competitive).

There’s no monthly management fee, but you will be charged £5.00, €5.00, or $4.95 if you don’t use your card at least once over a 12-month period.

Limits

These are the main Crypto.com Visa Card limits that I picked out:

LimitGBP CardEUR CardUSD Card
Maximum Card Balance£22,000€25,000$25,000
Topup Limit (Daily)£22,000€25,000$10,000
Topup Limit (Weekly)£22,000€25,000$25,000
Topup Limit (Yearly)£220,000€250,000-
ATM Withdrawal Limit (Daily)£1,800€2,000$500 *
ATM Withdrawal Limit (Weekly)£9,000€10,000$5000 *
ATM Withdrawal Limit (Yearly)£66,000€75,000-
ATM Withdrawal Frequency (Daily)333
ATM Withdrawal Frequency (Monthly)303030
ATM Withdrawal Frequency (Yearly)360360-

Note: Entries marked with an asterisk shows limits for the Midnight Blue Crypto.com Card but have higher limits for other card types.

The FREE ATM withdrawal limit (monthly) is tied to what type of card you have. There’s a fee of 2% after your free limit.

These are the free ATM limits for each card type:

Card TypeGBP CardEUR CardUSD Card
Midnight Blue£180€200$200
Ruby Steel£360€400$400
Royal Indigo£720€800$800
Jade Green£720€800$800
Icy White£720€800$1,000
Rose Gold£720€800$1,000
Obsidian Black£900€1,000$1,000

Crypto.com App

With the Crypto.com app, you can buy, sell, store, and transfer 100+ cryptocurrencies on Crypto.com. This includes Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP) and many other popular cryptocurrencies.

You can buy these cryptocurrencies with a local currency like GBP, EUR, or USD. However, you can also exchange between all these cryptocurrencies too. In either case, Crypto.com have been made it simple, easy, and quick to do.

Crypto.com advertises that you can buy Bitcoin (BTC) and other cryptocurrencies at “true cost” without paying any fees. However, I’ve recently found that the prices you’re quoted are NOT the real exchange rate (i.e., similar to what you’d find on a cryptocurrency exchange like Coinbase Pro or Binance).

I’ve been quoted prices for Bitcoin (BTC) and Ethereum (ETH) which were more than 1% above the real exchange rate on multiple occasions. This wasn’t previously the case, but something seems to have changed behind the scenes. In any case, it makes it a less competitive place to buy and sell cryptocurrencies than it was before.

To avoid all fees, you need to deposit your local currency into Crypto.com with a bank transfer. You will normally pay extra fees if you use a debit or credit card.
It just takes a few taps to buy Bitcoin (BTC) with GBP.

You can also use the Crypto.com app to track the performance of hundreds of cryptocurrencies. This allows you to look at previous price movements (in BTC or fiat currency) and also setup alerts.

How does it work?

Behind the scenes, Crypto.com executes orders by using their ‘Vortex Trading Engine’ to pool liquidity from major cryptocurrency exchanges. It then routes these orders to ensure that you’re offered the best possible price from one of their partners when you buy or sell a cryptocurrency on Crypto.com.

Supported Cryptocurrencies

Crypto.com supports an ever-growing number of cryptocurrencies (over 100).

Toggle the section below for the full list of supported cryptocurrencies.

Full list of supported cryptocurrencies

These are all of the cryptocurrencies that you are currently able to buy, sell, store, and transfer using the Crypto.com app:

  • 0x (ZRX)
  • 1INCH (1INCH)
  • Aave (AAVE)
  • Algorand (ALGO)
  • Ankr (ANKR)
  • Ardor (ARDR)
  • Ark (ARK)
  • Avalanche (AVAX)
  • Balancer (BAL)
  • Bancor (BNT)
  • Band Protocol (BAND)
  • Basic Attention Token (BAT)
  • Binance Coin (BNB)
  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Blockstack (STX)
  • Bluzelle (BLZ)
  • Cardano (ADA)
  • Celer Network (CELR)
  • ChainLink (LINK)
  • Chiliz (CHZ)
  • Chromia (CHR)
  • Compound (COMP)
  • Contentos (COS)
  • Cosmos (ATOM)
  • Crypto.com Coin (CRO)
  • Curv DAO Token (CRV)
  • Dai (DAI)
  • Dash (DASH)
  • Decentraland (MANA)
  • Dia (DIA)
  • Dogecoin (DOGE)
  • ELF (ELF)
  • Elrond (ERD)
  • Elrond eGold (EGLD)
  • Enjin Coin (ENJ)
  • EOS (EOS)
  • Ethereum (ETH)
  • Ethereum Classic (ETC)
  • Fetch.AI (FET)
  • Filecoin (FIL)
  • Flow (FLOW)
  • Gas (GAS)
  • Golem (GLM)
  • Golem (GNT)
  • Harmony (ONE)
  • Holo (HOT)
  • Icon (ICX)
  • iExec (RLC)
  • IRISnet (IRIS)
  • Kava.io (KAVA)
  • Komodo (KMD)
  • Kusama (KSM)
  • KyberNetwork (KNC)
  • Lisk (LSK)
  • Litecoin (LTC)
  • Loopring (LRC)
  • Maker (MKR)
  • Matic Network (MATIC)
  • Nano (NANO)
  • NEAR Protocol (NEAR)
  • NEO (NEO)
  • Nervos Network (CKB)
  • Numeraire (NMR)
  • Ocean Protocol (OCEAN)
  • OmiseGO (OMG)
  • Ontology (ONT)
  • Ontology Gas (ONG)
  • Origin Protocol (OGN)
  • PAX Gold (PAXG)
  • Paxos Standard (PAX)
  • Polkadot (DOT)
  • Qtum (QTUM)
  • Rally (RLY)
  • Ravencoin (RVN)
  • Ren (REN)
  • Ripple (XRP)
  • Sandbox (SAND)
  • SKALE Network (SKL)
  • Solana (SOL)
  • Stacks (STX)
  • Stellar (XLM)
  • Storj (STORJ)
  • Stratis (STRAX)
  • Synthetix (SNX)
  • Tether (USDT)
  • Tezos (XTZ)
  • The Graph (GRT)
  • THETA (THETA)
  • Theta Fuel (TFUEL)
  • TomoChain (TOMO)
  • TrueAUD (TAUD)
  • TrueCAD (TCAD)
  • TrueGBP (TGBP)
  • TrueUSD (TUSD)
  • UMA (UMA)
  • Uniswap (UNI)
  • USD Coin (USDC)
  • USDM (USDM)
  • VeChain (VET)
  • VeThor Token (VTHO)
  • Waltonchain (WTC)
  • Waves (WAVES)
  • Wrapped Bitcoin (WBTC)
  • XSGD (XSGD)
  • Yearn.Finance (YFI)
  • Zilliqa (ZIL)

Supported Traditional (Fiat) Currencies

When I setup my Crypto.com account, I was able to choose between these payment currencies:

  • United States Dollar (USD)
  • British Pound (GBP)
  • Euro (EUR)
  • Singapore Dollar (SGD)
  • Canadian Dollar (CAD)
  • Australian Dollar (AUD)
  • New Zealand Dollar (NZD)
  • Hong Kong Dollar (HKD)
  • New Taiwan Dollar (TWD)
  • Norwegian Krone (NOK)
  • Swedish Krona (SEK)
  • Danish Krone (DKK)
  • Swiss Franc (CHF)
  • Polish Zloty (PLN)
  • South African Rand (ZAR)
  • Kenyan Shilling (KES)
  • Russian Ruble (RUB)
  • Bulgarian Lev (BGN)
  • Romanian Leu (RON)
  • Israeli New Shekel (ILS)
  • Saudi Riyal (SAR)
  • United Arab Emirates Dirham (AED)
  • Hungarian Forint (HUF)
  • Czech Koruna (CZK)
  • Brazilian Real (BRL)
  • Turkish Lira (TRY)

However, I found that I was only able to deposit GBP and EUR into my Crypto.com account after I had verified my identity.

Payment Methods

In the UK, Crypto.com supports the following payment methods:

  • UK bank transfer
  • Debit card
  • Credit card

US residents can deposit USD with a bank transfer via ACH network and EU residents can deposit EUR with a SEPA bank transfer.

FYI: Cryptocurrency purchases made with a credit card will probably be considered a cash advance. This means you’ll likely pay additional fees and a higher interest rate.

UK bank transfers are executed via the Faster Payments Service (FPS), which means they’ll be processed quickly (typically within a few hours).

You can also withdraw GBP from Crypto.com with a UK bank transfer. When I tested this out, it wasn’t quick – it took a few days to be processed and land in my bank account.

Debit or credit card purchases are instant, but you can’t use them to buy as much cryptocurrency as a UK bank transfer. If you don’t have any CRO staked, then you can only use a debit or credit card to buy about £6000 of cryptocurrency per week.

Crypto Pay

When you get the Crypto.com app, you can also access ‘Crypto Pay’. This enables you to buy gift cards with selected cryptocurrencies for lots of popular brands in more than 30 countries. This includes the UK, EU, and the US.

You’ll get up to 10% cashback (paid in CRO) when you buy these gift cards with CRO. In the UK, this includes popular supermarkets like Tesco, Asda, and Sainsbury’s. This is an awesome little benefit that slowly adds up.

You can also top-up a PAYG mobile phones with cryptocurrency – and get cashback on that too!

On top of this, you can use Crypto Pay to pay any merchant which is using Crypto Pay Checkout with more than 15 cryptocurrencies (including Bitcoin, Ethereum, and USDC).

Crypto Earn

Crypto Earn lets you put your money to work.

With this, you can earn up to 12% interest per year depending on what cryptocurrency you’re investing, how long you’re locking it up for, and how many CRO tokens you have staked.

In reality, I found that I was quoted lower interest rates inside the Crypto.com app because I didn’t have enough CRO staked. This meant I was only offered 4.5% interest for depositing Bitcoin (BTC) and locking it up for 3 months.

In comparison, BlockFi is offering 6% interest on Bitcoin (BTC) balances – with flexible access to your coins as required. Here are the interest rates that BlockFi is currently offering:

CurrencyAmountInterest
BTC0 - 2.56.0%
BTC> 2.53.0%
LINK> 05.5%
ETH> 05.5%
LTC> 06.5%
USDC> 08.6%
GUSD> 08.6%
PAX> 08.6%
PAXG> 05.0%
USDT> 09.3%
BUSD> 08.6%

Crypto Credit

With Crypto Credit, you can get instant loans by using your cryptocurrency holdings as collateral.

The loan-to-value (LTV) ratio is 50%, which means that you’ll get £500 credit if you deposit £1000 worth of these cryptocurrencies:

  • Bitcoin (BTC)
  • Litecoin (LTC)
  • Ethereum (ETH)
  • Ripple (XRP)
  • EOS (EOS)
  • Stellar (XLM)
  • Crypto.com Coin (CRO)

You’ll be charged 12% APR if you’re staking less than 50,000 CRO on Crypto.com. This drops to 8% APR if you have a stake of 50000 CRO or more.

For comparison, BlockFi offers cryptocurrency-backed loans with about the same APR at 50% LTV. However, you can get lower APR rates with BlockFi if you select a lower LTV rate (which isn’t possible with Crypto Credit).

Why would you use Crypto Credit?

Using something like Crypto Credit allows you to get instant access to cash, without needing to sell your cryptocurrency. This means that you won’t miss out on any positive price movements.

But compared to the loans you can get from a traditional bank, 12% APR seems quite high. Why might someone take this deal?

They might simply just need the cash for something.

Alternatively, they might be bullish on the cryptocurrency they’re using as collateral. For example, if someone believed that Bitcoin (BTC) was going to rise in price more than 12% over the course of the year, then they’d come out ahead if they used this loan as leverage to buy more Bitcoin (BTC).

Crypto.com Exchange

The beta version of the Crypto.com Exchange was launched in November 2019. If you’re already a Crypto.com app user, then you can sign up in just a few clicks.

This allows you to trade popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC).

You won’t be charged high fees either. Even if you don’t stake anything and do a small amount of trading, you’ll only pay 0.10% in trading fees if you’re a market maker or 0.16% if you’re a market taker.

You can find more information about Crypto.com Exchange’s trading fees here.

If you signup on the Crypto.com Exchange now, you’ll get a 2% deposit bonus on all cryptocurrency deposits for the first 30 days.

Check how it compares to the competition in my roundup of the best cryptocurrency exchanges.

The Syndicate

If you lock-up 5000 CRO on the Crypto.com Exchange, you’ll also get access to ‘The Syndicate’. This allows you to buy cryptocurrencies which are about to be added to the exchange at a discount.

In some cases, you’ll be able to buy cryptocurrencies at a 50% discount.

Understandably, this seems quite popular.

Because of this, you’ll now also need to have a trading volume of at least $5000 over the last 30 days on the Crypto.com Exchange to participate.

Soft Staking

With Crypto.com Exchange, you’ll also get a small amount of interest (up to 4%) on cryptocurrency balances in your exchange wallet.

There’s no lock-up period required to get this. Just enable the option in your settings and you’ll get rewarded interest on a daily basis. As long as you meet the minimum amounts, you’ll then get this bonus.

Find out more here.

Alternatives

There’s not an alternative that’s offering everything that Crypto.com is under one roof.

However, one alternative that’s worth mentioning is Wirex.

Here’s why:

  • It fully supports 37 countries, which includes the UK, Europe, and Singapore.
  • Receive, store, and send cryptocurrencies popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC).
  • Buy and sell supported cryptocurrencies quickly and easily without paying high fees.
  • Your crypto-friendly currency account is connected to the Wirex Card, which rewards you with up to 2% cashback and can be used anywhere that Mastercard is accepted.

Check out my Wirex review to learn more.

And if you’re looking to earn interest on cryptocurrency deposits, then BlockFi is worth checking out.

In short, you can earn up to 9.3% interest on your deposits.

You can see their current interest rates for different cryptocurrencies here, or check out my BlockFi review to learn more.

Summary: Impressive Crypto Platform

Crypto.com just keeps getting more awesome.

It’s building a platform which provides you with access to more than just another crypto debit card. It’s becoming a one-stop-shop for all things cryptocurrency.

Here’s what I particularly liked about it:

  • You can easily and quickly buy Bitcoin (BTC) and many other cryptocurrencies.
  • The Crypto.com Visa Card provides competitive cashback. If you stake about £750 in CRO, you can get 2% cashback on all spending and a 100% rebate on your Spotify subscription.
  • Get up to 10% cashback on gift cards for popular brands. This includes supermarkets, coffee shops, and fast food delivery in the UK.

Want to give it a shot?

Signup (and get verified) in less than 10 minutes.

Any Questions?

Thanks for reading this Crypto.com review!

Have a question about Crypto.com or the Crypto.com Visa Card that I haven’t covered?

Just comment below and let me know!

Other Reviews

76 thoughts on “Crypto.com Review (2021)”

    • Thanks for commenting, Marcus!

      It seems like they’re having trouble coping with the number of people using the Crypto.com app at the same time! See here.

      It’s still a little slow for me, but at least it’s working!

      Reply
  1. Crypto.com has a lot of potential but its customer service is awful and getting money into the fiat account is just too difficult for it to be taken seriously.

    I attempted to send funds vía bank wires but on both occasions they got bounced and customer service has no training or knowledge to solve these kinds of issues. I tried setting up an ACH account link and again it was not possible as that only the trial deposits showed up in my fiat account, not the withdrawal, so I could not finish the ACH link. Again customer service was too incompetent to solve this issue. Cryptocurrency has come a long way, but I still can’t find a serious wallet and exchange that can really be reliable enough to trust for serious investment.

    Reply
    • Thanks for sharing your experience, Haim!

      I’ve not had any issues sending or withdrawing GBP/EUR. I’ve also had decent responses to questions I’ve sent over live chat within about a day – which is a lot better than other places I’ve explored.

      Reply
  2. Re the TrustPilot reviews, if you read them, you can see that many 1 star ratings are false comments, intended to bring the average down.

    I am kind of new to crypto.com. Absolutely love my Indigo card. For a crypto exchange, the customer service is outstanding, in that they actually respond and try to help you.

    Reply
    • Thanks for commenting, Roarker!

      I’ve found the same type of spam on Trustpilot when checking out other places too (e.g., Binance Review). Especially in popular places, it does present a distorted picture.

      Thanks for sharing your experience. I sent some (simple) questions via live chat and was pleased to receive a reply in about a day!

      Reply
  3. Hi Dean,

    Firstly, thanks for a great review – certainly unbiased, but put me more at ease with this card. I do have a few questions, that I can’t seem to find answers to:

    1. to get the ruby card, you have to stake £300+ for 6 months – is that correct?
    2. does that crypto earn interest during that time (ie like the crypto earn mentioned above)?
    3. at the end of the 6 months i can withdraw, or leave staked in – would you lose any of the benefits if you withdrew the money at that point?
    4. during that time i would get 2% cashback (paid in CRO) on all transactions, or is it like Wirex which is paid for ‘in person’ transactions only?
    5. do you get charged fees for converting CRO into BTC?

    sorry its a long list, but “all that glitters isn’t gold” and it sounds too good to be true…

    Reply
    • Thanks for commenting, Mark!

      To answer your questions:

      1. That’s right. They recently changed it so that it’s pegged to a specific amount of USD, EUR, or GBP.
      2. I don’t think that anything you stake will earn interest. If you lock-up enough though, it’ll unlock higher interest rates if you use Crypto.com Earn.
      3. You lose all the staking benefits if you remove these funds. See here.
      4. You’ll get 2% cashback (paid in CRO) on transactions you make in-store and online. Wirex has recently changed a little, so you can earn up to 2% cashback (in WRX) in-store and online if you upgrade to their most expensive package. I still reckon that the Crypto.com Visa Card is the better choice.
      5. Yes and no. You won’t get charged any explicit fees, but the exchange rate you’re quoted isn’t the real exchange rate. This wasn’t previously the case, but I’ve recently found that it’s more than 1% above the prices you’d find on cryptocurrency exchanges like Binance. You’ll see comments from others that have recently noticed the same thing too.

      No worries at all, Mark! Hope that clears up your questions.

      Reply
  4. What I don’t understand about this app is why I cannot use my balance on my crypto Visa card to simply buy crypto such as BTC on the app. I have to withdraw the cash, top up my bank account and use my card (with a 2.99% fee). It’s a lot of headache to just buy crypto especially when it the complete opposite of topping up the card with crypto.

    I just transfer my crypto to Coinbase and it’s so easy to convert to other types of currencies, not to mention withdrawals to my bank account and my PayPal are instant and simple. Don’t even know why I started to use this app, it’s crap. Mainly to try trade with other types of crypto such as Vthor but it’s beginning to become a pain in the neck

    Reply
    • Thanks for commenting, Danny!

      This is correct – you can’t transfer money back into your fiat wallet once it has been used to top-up the Crypto.com Visa Card. I avoid this problem by only topping up my card with what’s necessary to cover the purchases I want to make.

      FYI, Crypto.com have re-added GBP wallets and you can deposit/withdraw with a UK bank transfer (via Faster Payments) again. Although I have found that they’re quoting prices that are higher than the real exchange rate, at least you won’t need to pay 2.99% to deposit GBP with a credit or debit card!

      Also, cryptocurrency exchanges like Binance provide access to smaller/newer cryptocurrencies at the real exchange rate (i.e., no hidden costs) and charge lower fees. This doesn’t seem to be the case with the Crypto.com app at the moment. (Check out my list of the best cryptocurrency exchanges in the UK to see my favourites).

      Reply
  5. I’ve had a Blue card that I’ve upgraded to Ruby not long ago. Does the balance I’ve had on my Blue card gets transferred automatically?

    Reply
    • Hey Dario!

      When you upgrade your card, the previous one will be closed down and you’ll get a new card number/details (see here).

      I’m not positive where the leftover balance will go though – I would think it’d get migrated to your Crypto.com app balance or transferred to the new card when it’s issued. I’ll see if I can find out more about that.

      Reply
  6. Hello! I want to know that does crypto.com cashback from 1% to 8% is only by using CRO or by any given cryptocurrencies in the Visa card?

    Like Binance card is only giving cashback in BNB and not BTC … is it same here with crypto.com?

    Reply
    • Thanks for commenting, Naeem!

      Yes, Crypto.com Visa Card cashback is paid out in Crypto.com Coin (CRO). You can choose to convert that into Bitcoin (BTC) or any other cryptocurrency supported in the Crypto.com app though.

      Reply
  7. Well done for content!!!

    I bought MANA for £ 2000 and there was no fee but when I sold MANA for USDT I was charged £ 100. A few hours later I bought another coin from the USDT wallet and again I was charged £ 100. the question is simple, why?
    I am using crypto.com app

    Reply
    • Thanks for pointing this out, Dragos!

      I’m also finding that the prices I’m being quoted to buy Bitcoin (BTC) and other cryptocurrencies are above the real exchange rate.

      Crypto.com did previously quote prices that matched the real exchange rate for those cryptocurrencies (i.e., true cost). I’ve no idea what’s changed behind the scenes, but I’ll look into it.

      For more accurate exchange rates, check out Coinbase Pro and Binance. Both enable you to deposit GBP with a UK bank transfer for free and buy/sell cryptocurrencies without paying high fees.

      Reply
  8. You mention that UK transfer is not possible right now?
    Can I still top it up using a UK card though?
    I just cannot withdraw at this time right?

    Reply
    • Thanks for commenting, Alex!

      Yes, GBP deposits and withdrawals via UK bank transfer into the Crypto.com app are not available at this moment. I’ve been told that they’re expecting this back by the end of March 2021, but there could be delays.

      You can still top-up your account using a debit or credit card, but you’ll pay a 2.99% fee if you’re from the UK (which is quite steep).

      Reply
  9. I have liked the crypto site but now I’m starting to wonder as I’ve not heard from anyone on the site with regards to my messages to them which is worrying as jy concern is lost coins and also my limit which has not increased. If this goes on much longer I will not be able to rate crypto good at all because at the end of the this is alot of my money that has been lost and still over 5 days later not even an aknowlegdement to my messages to them

    Reply
    • Thanks for commenting, Sarah!

      Sad to hear you’re having issues. With the recent movements of the market, I know the supports teams at Crypto.com and other exchanges/brokers are under increased pressure.

      Have you tried sending them an email (to contact@crypto.com) or messaging them on social media? That might help accelerate their response.

      Reply
    • Hi Saimir,

      Do you mean top it up with cash at a post office?

      If so, you can’t do that. You can only top it up with another debit card or from the cryptocurrency balance in your Crypto.com app wallet (see here).

      Reply
    • Glad you liked it, Fournier!

      Yep, the Crypto.com Visa Card limit is £22,000 / €25,000 / $25,000 – regardless of what type you get. In the UK/EU, that also seems like the maximum you can spend per month with it.

      Sadly not enough for a Tesla – but it sounds like they’ll be accepting bitcoin as a payment method soon.

      Reply
    • Sad to hear that!

      I’ve contacted them about a few things via the in-app chat and I’ve usually received a reply within a day.

      If you haven’t already, submit the request via the app (go to the Crypto.com dashboard, click the cog, and then scroll down to ‘Contact Support’). Maybe that helps.

      Reply
      • Hi Dean
        I have sent many emails and complaints as I have transferred some money from my bank account to my Crypto.com fiat wallet since a week now and the money is not shown yet in my fiat wallet and so far no body replied

        Reply
        • Thanks for commenting, Hasan.

          Are you sending EUR via a SEPA bank transfer? If you did, that can take a while to be processed (3-5 days). It can also take longer if this is your first deposit. If you haven’t already, check out this help page.

          Another thought is that your bank may have blocked the transfer.

          Disappointing to hear they haven’t got back to you though. Unfortunately, this isn’t an isolated incident. Increased signups are causing issues on multiple exchanges.

          Reply
  10. Hi Dean
    I’m a resident of UAE United Arab Emirates. Can I link a UAE account to my Crypto.com app. And also will I be able to get any Crypto.com card issued to my country?

    Reply
    • Thanks for commenting, Shaanu!

      You should be able to get the Crypto.com app. The United Arab Emirates Dirham (AED) is also listed as a supported fiat currency, but I’m not sure what payment methods will be available to you.

      I don’t think the Crypto.com Visa Card is available in the UAE right now. The easiest way to check is to download the app, register, and then go to the ‘Card’ section. If it’s not available, you can enable notifications for when it does become available in your area.

      Reply
  11. Hello, Thanks for the review!

    I have a question about my Crypto.com app. It doesn’t seem to have ‘Crypto Earn’ in the finance section. It only displays ‘Supercharger’. I applied for the Ruby Steel card and my card status says ‘Issued’. Do I need to have the card in order to stake other cryptos?

    Reply
    • Thanks for commenting, Charles! Glad you liked the review 🙂

      From what I understand, Crypto Earn is available to verified app users in most countries (see here). But if you’ve already ordered a card, you should be fully verified.

      I’d start by making sure the Crypto.com app is up to date. Then try logging out and back into your account on the Crypto.com app. If you still don’t see it under that Finance section, then it might be linked to the Crypto.com Visa Card.

      Anyway, can you let me know if the above works? If not, I’ll do some more digging around.

      (BTW, check out my BlockFi review if you’re interested in earning interest on cryptocurrencies – at least for BTC, you’ll earn higher interest rates and have flexible access to your deposits).

      Reply
  12. Hi Dean,

    Thank you for all the helpful info in your review. With no GBP support currently, would it be advisable to use the MCO card in the UK for retail purchases? Also is there any way to benefit from the promotions offered including Spotify refund and cashback in the UK currently?

    Many thanks.

    Ash

    Reply
    • Hey Ash – glad you’ve found the review useful!

      There’s no GBP support in the Crypto.com app, but you can still load GBP and EUR onto the Crypto.com Visa Card.

      I’ve used it over the last few days and it’s 100% still working, too.

      You can top-up your card by:

      • Exchanging a cryptocurrency.
      • Using a connected card

      If you have a card and stake the right amount of CRO, I think you should get the rebates automatically.

      Reply
      • Hi, I need help.

        I can’t set up a Fiat wallet for GBP. Which means I can’t make a withdrawal. I can sell crypto but it turns it into CRO. What do I need to do to be able to transfer back to my bank?

        I’m finding this very stressful. Crypto.com and I am not getting any replies from customer services

        Reply
        • Hi Kevin,

          GBP wallets have been temporarily disabled since December 2020 (see here). This means you can’t exchange cryptocurrencies for GBP or withdraw GBP.

          If you don’t need the cash in your account ASAP, then you could convert into a stablecoin and just wait. You could also withdraw a cryptocurrency to a different platform (e.g. Binance, Coinbase Pro, etc.) that supports GBP withdrawals.

          Alternatively, here’s another option:

          • Open a Revolut account. This is a mobile banking app.
          • Enable your EUR account in Revolut. You can find a toggle box with instructions here.
          • Send EUR from your Crypto.com EUR wallet to your Revolut EUR wallet.
          • Exchange EUR for GBP in Revolut. As a free user, you can exchange up to £1000 worth of currency for free every month (see here for details).
          • Withdraw GBP from Revolut to your UK bank account.

          Be aware that EUR withdrawals from Crypto.com can take some time (over a week). It’s not ideal, but it’s something.

          Hope this helps a little – let me know if you have any follow-up questions.

          Reply
  13. Hi I want to sign up for a crypto.com visa card, I have banks and residency in both UK & USA, I was wondering which country is more beneficiary for me to get the card in (they ask for information at sign up).

    My priority is low fees and other perks…
    I have money in both my UK and US accounts so the ACH transfer is no problem, but government watch is. (taxes etc).

    Reply
    • Hey Nina!

      I would consider which country you’re spending more time in AND where you’d be buying the most goods/services with the Crypto.com Visa Card. This is because there is a free limit when you make transactions in another fiat currency, but this limit depends on the card tier you opt for.

      Apart from that, US residents seem to have access to the same features/benefits as UK users.

      Right now, Crypto.com have suspended GBP wallet support – and we can’t make deposits with a UK bank transfer either. I’m hoping this will be resolved soon, but there’s no official word on when it’ll be back.

      Hope that helps a little!

      Reply
  14. Hi there, I wonder if you have a lower rate to top up your credit card with either available crypto? ie when the 1 LTC was worth $154USD and you can only top up $150USD onto your card. do you have the same experience?

    Reply
    • Hi Toby,

      I’ve not had any issue using cryptocurrency to load GBP onto my Crypto.com Visa Card.

      According to the ‘Fees & Limits’ page, the limit for crypto-to-cards loading is £22,000 per day (max £220,000 per year). For US cards, the limit is a little different – $10,000 per day (max $25,000 per month).

      Reply
  15. Hi, great review.

    I had a quick question. As we cant currently withdraw GBP from the app if I had the crypto.com debit card and money in my fiat wallet on the app would I be able to withdraw that money from an ATM?

    Thanks, Aaron.

    Reply
    • Cheers, Aaron!

      The cards still seem to be working without issue. Because you can still have GBP on them, you should be able to withdraw cash with them too – but I haven’t tested this.

      Depending on the card you have (or are getting), you’ll have a free ATM limit. For example, the Midnight Blue has a free ATM limit of £180 per month. After that, you’ll pay a 2% fee. You can find lots of information in the Crypto.com app by:

      • Going to the homepage of the app.
      • Tapping the cog in the top left.
      • Scroll down to ‘Fees and Limits’. You’ll find all the information you need here.

      If you want another temporary place to get GBP back into your bank account, check out Binance. They now support GBP deposits and withdrawals and charge low fees (max 0.1%) when buying or selling cryptocurrency.

      Reply
  16. A nice and detailed review! Have you heard about Hodlnaut? We’re a Singapore-based interest-earning and crypto lending platform that offers up to 8.3% APY. I wonder what are your initial thoughts on the platform? 🙂

    Reply
  17. Hi, I’m new to crypto I researched and read that it’s fairly easy to buy and withdraw your crypto currency to and from your bank account or Paypal. I started investing beginning of January. Now on coin base and crypto . Com I have tried testing the withdraw methods, just incase an alt coin sky rockets there for return my original investment and carry on. However Coinbase will not let me add any card or account and crypto has taken away the UK GBP method from fiat wallet. As of now even if I wanted to I have no way of returning any of the money at all.
    Further investigation led me to Brexit. As of the recently the UK has banned trading crypto to retail investors. “ a little more complicated” Yet it’s affected me?
    How the hell do I get my money out ? I feel like many people are very unaware of this.

    Reply
    • Thanks for commenting, Simon.

      Have you verified your identity and address on Coinbase? It won’t allow you to do this until you have.

      As for Crypto.com, it sucks that they’ve had to temporarily remove GBP wallets (and the ability to do UK bank transfers). But all is not lost.

      Check out Binance. Once you’re verified, you can still deposit and withdraw GBP with a UK bank transfer. To withdraw GBP, there’s just a £1.50 fee.

      Here’s the process I would follow:

      • Select the cryptocurrency you want to sell on the Crypto.com app
      • Sell it for a stablecoin which won’t fluctuate in value (e.g. USDT). Due to network congestion, withdrawal fees are looking quite high.
      • Deposit this cryptocurrency into Binance. This might take a while to be credited.
      • Go to the USDT/GBP spot market and sell your Tether (USDT) for GBP.
      • Withdraw GBP using a UK bank transfer (£1.50 fee).

        Alternatively, you could sell the cryptocurrency you have on Crypto.com for EUR and withdraw that to a Revolut EUR account.

        Revolut is another mobile app which allows you to cheaply exchange from EUR into GBP, which can then FINALLY be withdrawn to your normal bank account if you wish. However, EUR withdrawals will take longer (2-3 days) than a UK bank transfer.

        Hope this helps a little – let me know if you need some more clarification!

      Reply
  18. Hi,
    Please explain what problems you have with sending the ordered Visa cards? I ordered the card a month ago, the status does not change, what’s the problem?

    Reply
    • Hi Valerij!

      When the Crypto.com Visa Card was released in the UK, it took me a while to get mine delivered too.

      Your best option is to contact their support team through the app or on their website.

      On the app, here’s how you do this:

      • Click the cog icon in the top-left corner of the app.
      • Scroll down to the support section and select “Contact Support”

      Sorry I can’t be more help, Valerij. But it’s worth the wait – especially if you’ve ordered one of the metal versions!

      Reply
  19. Hi Dean,

    Thanks so much for the insightful reviews you have on your site. Having a real exchange value inclined me towards Crypto.com after medling for a while with Revolut. However, I don’t quite grasp the concept of staking CRO to unlock the different cards or gain access to other user benefits.

    What does this really mean ? I just need to buy the specific unlocking amount of CRO and leave it in the wallet untouched while I transact other cryptos ?

    Thanks in advance for your reply and wish you a successul year.

    Reply
    • Thanks for commenting, Carlos!

      If all you’re after is buying/selling/storing different cryptocurrencies, then you don’t need to get a MCO Visa Card. You can download the app, register, and just use it for that if you want.

      This crypto debit card is great because it offers cashback, but staking Crypto.com Coin (CRO) is a little confusing. It essentially means:

      • You decide what MCO Visa Card you want access to. Let’s say you want the Ruby Red (the one I have).
      • On this page, it tells you how much you need to stake. It currently requires 2500 CRO, which currently equates to about £150.
      • To get this card, you’ll need to buy this much CRO and ‘stake’ it in the Crypto.com App. This is super simple. You just go to the CRO wallet after you’ve bought it and there’s an option to stake it there. If you check out this help article, it outlines that you need to lock-up this CRO for 180 days. This is quite a long time and the value of CRO could fluctuate upwards or downwards.
      • Once staked, you can order the Ruby Red MCO Visa Card. Once you get it, you’ll get the enhanced cashback while your CRO is locked up.
      • After 180 days, you can withdraw the CRO you’ve staked. If you do this, you’ll get a lower cashback rate. On the Ruby Red, this means you’d get 1% cashback instead of 2%. If you leave it there, you’ll continue to get the same benefits.

      I don’t like how this works, as the CRO you stake could be worth significantly less if you decide to withdraw it after the initial 180 days.

      However, lots of crypto debit cards work the same way. For example, Wirex requires a stupid amount of WRX to be held in your wallet before you get the highest possible cashback (1.5%). In contrast, you can get 1% cashback without staking anything with Crypto.com (by itself, this is pretty great when compared to normal cashback credit cards).

      Hope this clears up how it works. But FYI, GBP wallets are temporarily unavailable in the Crypto.com app. We don’t know when they’ll be back yet, but this means it’s more difficult (and expensive) to get fiat into it.

      Reply
  20. Dude – your diligence and detailed response here in the comments are to be commended. Great example of nurturing your readers. Keep up the great work Dean and thanks for the great review.

    Reply
      • Hi… I have a crypto.com account and card and struggling big time.
        Just learnt how to cash in if I need to and found we now have no GBP wallet.
        What now if I need to sell? I believe I can only withdraw £22000. Onto my crypto card. Can I sell and store in my gbp wallet until it reopens?
        Also, if and when it gets up and running again, is there limits on Bank transfers? I would ask customer service but sick of waiting 3 days for a reply that says follow the Setting and head to help centre. Frustrating…

        Reply
        • Hi Caroline,

          Crypto.com have temporarily suspended GBP deposits, withdrawals, and wallets. We don’t know when they’re coming back, but it says something about the “coming weeks” in this help article.

          In the meantime, you could sell cryptocurrency for EUR instead. However, I would caution that withdrawing via SEPA to a GBP bank account would incur currency conversion charges by the bank (which varies from bank to bank). Alternatively, you could sell your cryptocurrency for a stablecoin (e.g. TrueGBP).

          FYI, I cannot find a way to unload funds from the MCO Visa Card that I’ve already added.

          You can see the limits on your account by going to the cog in the top-left of the app and scrolling down to “Fees & Limits”. In there, I am shown a maximum fiat withdrawal of $100,000 per day (or $500,000 per month). However, we’ll have to wait and see if this changes when GBP support is added back.

          Hope this helps!

          Reply
          • Thanks for the comment, Sharon!

            Sorry to hear you’re having problems. Unfortunately, poor customer service is a problem across some of the more popular cryptocurrency services/exchanges (in my experience at least). It only gets worse during times like this when more people are signing up and getting involved.

  21. Does Crypto.com makes a credit search when we create an account with them?

    Also, is there any fee for depositing-withdrawing money for bank transfers?

    Reply
    • Hi Mark,

      I wouldn’t think that they would do a credit search (as they’re not loaning you anything), but I’m not 100% sure on that. If you’re worried, I would head over to their website and open a ticket just to clarify beforehand.

      There’s no fee for GBP or EUR deposits/withdrawals. However, there is currently a minimum withdrawal of about $100 (equivalent in GBP or EUR).

      FYI: GBP wallets have been temporarily disabled on Crypto.com. If you want to open an account and use them, then you’ll have to send EUR instead.

      Reply
    • Hi Sarah,

      It doesn’t look like Crypto.com currently has a desktop application for Windows or macOS.

      You can access the Crypto.com Exchange via your browser (on any device), but you’ll need to download the Crypto.com app on your phone to access everything else.

      Hope that clears it up – thanks for commenting!

      Reply
  22. Has anyone had any experience depositing EUR to their cypto.com fiat wallet via SEPA transfer from a Revolut account ? I’ve seen some comments online that card payments from Revolut might fail because the merchant isn’t recognized but I was wondering if SEPA transfer would work.

    Reply
    • Thanks for commenting, Ariel!

      Before Crypto.com introduced GBP support, I was depositing EUR via SEPA transfer from Revolut with no issues. I just did a quick search of their support area and it looks like they’re still accepting EUR deposits from Revolut (see here). I found some conflicting stuff on Reddit, but the most recent stuff indicates that SEPA transfers are still working (see here).

      Hope this helps and thanks for sharing!

      Reply
      • Hi, Is this with a Revolut business account only? (apologises if this is a simple question but i’m on a rapid catch up and a websearch hasn’t quite helped).

        Thank you.

        Reply
        • Thanks for commenting, Shaun!

          When I was using Revolut to transfer EUR to Crypto.com, I was just using a standard (free) account. At the time, this meant I could exchange a limited amount of GBP for EUR and send it over to them for free with a SEPA.

          If you’re based in the UK, I’ve found that it’s quicker and cheaper to avoid Revolut and deposit GBP directly.

          Reply
    • Hi Ben,

      No, it seems that you’re only able to top-up the Crypto.com card with cryptocurrency or a credit/debit card. If you use a credit card, I imagine that you’ll pay cash advance fees to the card issuer.

      Reply
  23. I have applied for a MCO card which has been issued for 3 months but I haven’t received the card yet. I have made lots of complaints but apparently nobody cares it! I feel like I’m being cheat!

    Reply
    • Sorry to hear this, Steph!

      Mine took a while to come too. The best thing you can probably do is pester their support team again for specific details about your case (e.g. has it been shipped, can you cancel it because of the delay, etc). If they’re not forthcoming, check out this document (clause 20). This gives you a different email that you can reach out to and highlights that you can escalate this to the Financial Ombudsman Service if they don’t resolve an official complaint you’ve submitted to your satisfaction.

      Hope this helps!

      Reply
    • Thanks for commenting, Dirk!

      Thanks for letting me know about them – I’ll put it on my to-do list to check out, as it’s piqued my curiosity!

      If you’re not interested in staking any SXP (Swipe’s token), then it looks comparable on the surface to what’s being offered by Crypto.com. To unlock higher cashback amounts though, it looks like you’ll need to stake more money than you would on Crypto.com to unlock the same cashback. But on the flip side, Swipe looks like it offers cashback on Netflix and Amazon Prime without needing to stake as much!

      Reply

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