Wirex Card Review (2021)

This post contains affiliate links and I may receive compensation when you click certain links.

Wirex Card Review (2021)
  • Ease of Use
  • Customer Support
  • Payment Options
  • Speed
  • Fees


Wirex provides crypto-friendly accounts that have reasonable fees (around 2.5% when I checked), a decent desktop and mobile interface, and currently supports 34 cryptocurrencies – including Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP).

Wirex has full functionality in 40 countries (including Australia, New Zealand, and much of the EU). However, UK residents currently have significantly restricted access to everything that Wirex has to offer.

Wirex is a crypto-friendly currency account. It allows you to store, transfer, and exchange between cryptocurrencies (e.g., Bitcoin) and fiat currencies (i.e., GBP, EUR, & USD).

You can also shop in-store and online with Wirex’s GBP Mastercard debit card

Is it the best bitcoin debit card available in the UK and EU? Check out this Wirex review to see what I think.

Wirex has temporarily suspended new registrations for UK residents. Existing UK customers can’t deposit or withdraw GBP either. Check out this post for alternative crypto debit cards that you can get.

Advantages & Disadvantages


  • Quick verification (less than 5 mins).
  • Hold a UK FCA e-money licence.
  • Buy and sell Bitcoin (BTC) and 33 other cryptocurrencies without paying unreasonable fees (2.5%).
  • Buy, sell, and store traditional fiat currencies (including GBP, EUR, and USD).
  • Earn up to 2% cashback (in WRX) when you use your Wirex card in-store or online.
  • Contactless Mastercard debit card (issued and delivered for FREE).
  • Browser-based and mobile apps (iOS & Android).
  • There’s no monthly account management fee.
  • 24/7 customer support.


What Is Wirex?

Wirex Review - Pavel Matveev and Dmitry Lazarichev
Pavel Matveev and Dmitry Lazarichev.

Wirex was established in late-2014 by Dmitry Lazarichev and Pavel Matveev. They’re based in the UK but have offices around the world, with more than 250 employees. They were previously known as ‘E-Coin’ but rebranded in 2016.

Wirex has over 3.5 million users across 130 countries. In July 2020, they reported that they’d processed more than $3 billion in transactions.

To sum up their mission statement, Wirex is aiming to.

  • Expand the availability of banking services.
  • Get more people involved in the ongoing financial revolution.
  • Remove the geographic limitations of finance.

Main Features

Crypto Features

Wirex Review - Nano Wallet Overview

  • Store 34 cryptocurrencies – including Bitcoin (BTC), Ethereum (ETH), and Chainlink (LINK) – in Wirex’s web wallets.
  • Send from, and receive to, these cryptocurrency web wallets.
  • Buy and sell supported cryptocurrencies with GBP, EUR, and other fiat currencies at reasonable rates (currently about 2.5% in fees).

Card Features

Wirex Review - Account Dashboard

Supported Countries

Wirex fully supports 40 countries – including Australia, New Zealand, and most of Europe.

Functionality in the UK is currently restricted. Pavel Matveev (CEO) said in a recent interview that they’re currently waiting on an official response on the FCA before they resume services. Check out this post for alternative crypto debit cards that you can get.

Wirex still isn’t available in the United States either – even though it was scheduled to be released there in April 2021.

There’s partial support (i.e., without card features) in dozens of other countries. You can check what features are available in your country – or one that you’re visiting – here.

What countries are fully supported by Wirex?
  • Andorra
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Montenegro
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Taiwan

Supported Cryptocurrencies

The following cryptocurrencies are available on Wirex:

  • 0x (ZRX)
  • Aave (AAVE)
  • Augur (REP)
  • Balancer (BAL)
  • Bancor (BNT)
  • Basic Attention Token (BAT)
  • Bitcoin (BTC)
  • Cardano (ADA)
  • Chainlink (LINK)
  • Compound (COMP)
  • Curve DAO (CRV)
  • Dai (DAI)
  • Dogecoin (DOGE)
  • EOS (EOS)
  • Ethereum (ETH)
  • FTX Token (FTT)
  • Kyber Network (KNC)
  • Litecoin (LTC)
  • Loopring (LRC)
  • Maker (MKR)
  • Nano (NANO)
  • OMG Network (OMG)
  • Ripple (XRP)
  • Solana (SOL)
  • Stellar (XLM)
  • SushiSwap (SUSHI)
  • Synthetix (SNX)
  • Tez (XTZ)
  • UMA (UMA)
  • Uniswap (UNI)
  • Waves (WAVES)
  • Wirex Token (WRT)
  • Wollo (WLO)
  • Yearn.Finance (YFI)

If you live in Europe, then you should be able to buy, sell, store, and transfer all of these cryptocurrencies.

However, this isn’t the case in the UK or Singapore. Check this out for more information.

FYI: Wirex has recently mentioned that they’re looking at adding more popular cryptocurrencies in the near future.

Current UK Restrictions

UK users currently only have access to a handful of the cryptocurrencies supported by Wirex.

This includes:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • Ripple (XRP)
  • Waves (WAVES)
  • Wollo (WLO)
  • Dai (DAI)
  • Nano (NANO)
  • Stellar Lumens (XLM)

Supported Traditional (Fiat) Currencies

Wirex supports the following traditional (i.e., government-issued) currencies:

  • GBP (Great British Pound)
  • EUR (Euro)
  • USD (United States Dollar)
  • AUD (Australian Dollar)
  • CAD (Canadian Dollar)
  • CZK (Czech Koruna)
  • HKD (Hong Kong Dollar)
  • NZD (New Zealand Dollar)
  • JPY (Japanese Yen)
  • CHF (Swiss Franc)
  • SGD (Singapore Dollar)
  • MKN (Macedonian Denar)
  • HUF (Hungarian Forint)
  • PLN (Polish Złoty)
  • RON (Romanian Leu)
  • HRK (Croatian Kuna)

You won’t be able to add USD to your Wirex account if you’re not a resident in an EU country.

You also won’t be able to add all of these fiat currencies in every region. These are the ones that are available in Europe.

How do I activate additional traditional (fiat) currencies in Wirex?
  • Go to Preferences (top right of the dashboard)
  • Select Manage Accounts
  • Select Add Account
  • Select the + symbol next to the traditional or digital currency you want to add.
  • Select Home in the left sidebar and you’ll see that currency in the Accounts Overview.

Payment Methods

Ongoing UK Issues

If you’re a UK resident, you are currently NOT able to fund your GBP or EUR accounts.

UK residents can ONLY top-up your Wirex Card by depositing cryptocurrency that you’ve bought elsewhere.

Wirex previously allowed UK residents to deposit GBP via UK bank transfers (via Faster Payments) and EUR via SEPA bank transfers. This functionality was temporarily removed in March 2021, but Wirex has said that it’s a “top priority” to re-add this functionality.

As of October 2021, UK users still can’t fund their Wirex accounts with a UK bank transfer or credit/debit card deposit.

Outside the UK

In the EU, it still seems like you can only add money to your Wirex account with a debit card. Check out this help article for some relevant fees/limits.


Wirex Card Fees

Setting up a Wirex account is FREE and getting a physical card issued and delivered is also FREE. There are also no domestic transaction fees and no loading fees. In a recent update, Wirex also removed the monthly account management fees that you used to be charged.

However, you’ll need to pay up to £29.99 per month to unlock the highest cashback and savings rates. If you stick with a free account, then you’ll be limited to just 0.5% cashback (in-store only).

These are the other Wirex card fees and limits and fees that I picked out:

Fee or LimitCharges (UK)Charges (EEA)
ATM charge (Domestic & International)FREE for up to €400 per month.
(2% fee on anything above this)
FREE for up to €400 per month.
(2% fee on anything above this)
ATM withdrawal limit (Daily)€250€500
ATM withdrawal limit (Monthly)€2,000€5,000
Spending limit (Daily)€2,000€20,000
Spending limit (Monthly)€10,000€20,000
Credit & debit card top-up$2,500 per day$2,500 per day
Maximum account balanceUNLIMITEDUNLIMITED

(All charges are equivalent in your local currency.)

When you use the Wirex card abroad, it’ll also automatically convert to the local currency at the “best possible interbank & over-the-counter (OTC) rates, with no exchange fees”.

You can find out more here and here.

Buying Bitcoin With Wirex

Buying Bitcoin (BTC) and other cryptocurrencies using Wirex isn’t as cheap as it used to be.

There’s a hidden fee in the cryptocurrency exchange rate, in addition to a fixed fee of 1% which you’ll pay whenever you exchange cryptocurrencies using Wirex. You can check the rates that they’re selling all supported cryptocurrencies here.

As I’ve outlined in my popular guide, there are cheaper ways to buy Bitcoin (BTC) in the UK.

It’s possible to buy and send supported cryptocurrencies on Wirex without ordering a Wirex card too. However, you won’t get full functionality if you don’t get a Wirex card.

How can I check how competitive Wirex’s exchange rate is?

When you’re buying Bitcoin (BTC) with Wirex, it’ll clearly show you the exchange rate and fees you’re being charged. However, the competitiveness of this exchange rate is NOT explicit.

Wirex Review - Buy Bitcoin

To understand how competitive Wirex prices are, you then need to find the “real” exchange rate. You can do this by looking at the prices on popular cryptocurrency exchanges like Coinbase Pro or Kraken. Alternatively, you can use the prices provided by the Bitcoin Price Index.

You can then plug the two numbers into a calculator like this, which tells you the percentage difference between the two numbers.

It’s a bit of a hassle to bother with, but it’ll give you a complete picture of how much in fees you’re actually being charged.

Wirex Token (WXT)

Wirex Token (WXT) is a utility token issued by Wirex.

It’s not required whatsoever, but you can upgrade your Wirex account using Wirex Token (WXT) to unlock higher cashback rates.

Monthly Cost (Approx)£0£9.99£29.99
Cashback Amount0.5%1%2%
In-Store CashbackYesYesYes
Online CashbackNoYesYes

This cashback is paid out in Wirex Token (WXT), but the amount of cashback you’re able to get is limited (depending on whether you have a Standard, Premium, or Elite account).

Max Cashback (Per Month)1000 WXT3000 WXT8000 WXT
Max Cashback (Per Transaction)100 WXT750 WXT2000 WXT

At the time of writing, this means you won’t be able to earn more than about £4 in cashback per month if you’re on a Standard account. That means you’d stop getting cashback if you spent more than around £800 per month using the Wirex card on a Standard account.

If you upgrade to a Premium or Elite Wirex account, you’ll also be able to earn interest on your Wirex Token (WXT) balance. You’ll currently get 4% interest on your WXT balance as a Premium user or 12% if you upgrade to an Elite account.


Wirex Review - Send Cryptocurrency

I think Wirex’s browser interface looks terrible, but it does the job.

Wirex has quite obviously developed the web interface around the mobile. The mobile version works and feels a lot better though.


Coinbase Card Website _1

Coinbase Card is another half-decent crypto debit card available in the UK.

It offers a great user experience, allowing you to spend directly from your cryptocurrency balance.

But the fees suck. Every single time you make a purchase, you’ll be charged a cryptocurrency exchange fee of 2.49%.

Ooof! No thanks.

To find out more, check out my Coinbase Card review.

Crypto.com Cards (MCO Visa Card)

Another option is the Crypto.com Visa Card.

It offers cashback on all your spending (up to 8%) and some other juicy benefits (like 100% cashback on Spotify, Netflix, and Amazon Prime). It’s currently available in the UK, EU, US, and parts of Asia-Pacific.

Check out my Crypto.com review to learn more.

Summary: Best Bitcoin Debit Card?

It’s obviously disappointing that UK residents haven’t been able to use Wirex for about half of 2021.

But for everyone else, what’s there to like about it?

  • It’s convenient and beginner-friendly. You get can going in no time at all.
  • You can buy and sell Bitcoin (BTC) and other supported cryptocurrencies at reasonable rates (about 2.5% in fees).
  • Wirex GBP Mastercard debit cards are accepted anywhere a normal Mastercard is (i.e., nearly everywhere).
  • Cashback on in-store purchases starts at 0.5%, but you can get up to 2% if you subscribe to their ‘Elite’ plan.

Want to give Wirex a shot?

Wirex WebsiteBest Bitcoin Debit Cards

Any Questions?

Thanks for reading this Wirex review!

Have a question about Wirex? Or do you want to share your own experience?

Comment below and let me know!

Other Reviews

35 thoughts on “Wirex Card Review (2021)”

  1. Wirex currently has no way to get GBP into or out of your account. To clarify, you can only get fiat on the card by sending crypto then exchanging it. No faster payments, no linked debit cards.

    Rapidly going downhill. I’ve been using it since 2017 and the move to WRX rewards is a backward step. The BTC I received previously was a good way to stack sats. WRX can only be exchanged once you have accrued over 2000 tokens. I only receive about 2 WRX per day!

    • Thanks for letting me know, Alan! I’ve made some edits to the review to reflect this.

      I’m not a fan of the changes they’ve made either – especially the monthly fee required to unlock higher cashback amounts. When you can get 1% in cashback (in-store and online) with a Crypto.com Visa Card without having to pay (or stake) anything, why would you pay £9.99 a month to get the same thing from Wirex? Crypto.com is also bundling a heck of a lot more into their app (e.g., more supported cryptocurrencies, earn interest, setup price alerts, etc).

  2. Can’t believe it iv spent an hour opening an account & then read all this negative news about them, what a waste of time, cant use a company knowing I’m expecting a load of grief if I have a query, why don’t they just improve there CC Dept

    • Thanks for commenting, Dean.

      I’ve experienced a decline in the quality of Wirex’s customer support over time.

      I recently contacted them with a straightforward request, but it took them over a month and multiple messages before I was able to get it resolved.

      However, it’s not an isolated problem in the cryptocurrency space – it seems like lots of popular places don’t invest enough in their customer support. A good alternative to Wirex is Crypto.com and they have the same kind of issues.

  3. Hi Dean,
    Does Wirex offer UK bank transfers via Faster Payments for withdrawing and depositing GBP?
    So it’s clear to me do we need a Wirex Debit card in order to be able to withdraw GBP to my UK bank account.

    • Thanks for commenting, Umberto!

      Wirex supports UK Faster Payments for deposits and withdrawals, but – in my experience – it’s not instantaneous. It might take a few hours.

      It might have changed since I signed up to Wirex, but I did need to get a Wirex card before I was able to deposit/withdraw with a UK bank transfer.

      If you’re not fussed on having a crypto debit card, then there are now cheaper options to buy cryptocurrency that I’ve covered in this post. One option not included on this list which I really like is Luno (1.5% fees, supports UK bank transfers too). You can find out about that in my Luno review.

      Hope this helps!

    • I transferred 47.69 UKP to another UK account yesterday and 38.75 UKP arrived. They claim they do not charge and the transfer receipt says Fee Free but when I took this up with them they said “* We never claimed that we don’t change for SWIFT transfers.”. I was only able to choose between local or international with the app so I had chosen local. I do not accept that almost 20% is in any way reasonable.

      • Sorry to hear that you’ve had a bad experience, Jamie.

        However, the deductions you mentioned (£8.94) don’t line up with the fees listed on this page (£12).

        If you 100% selected “Faster Payments” and you have the purchase receipt to back it up, then you could follow-up again and/or submit a complaint to get to the bottom of what’s happened.

  4. I have not had access to my Wirex account or funds for 130 days. Wirex standard response when I complain is ‘We would be glad to provide you with the requested information, however, unfortunately, we are unable to do so until the completion of the investigation.’
    I’ve no idea what they are investigating, why or why it is taking so long.

    • Andrew, thanks for commenting!

      Sorry to hear you’re having issues with Wirex. As this post details, it could be for a few reasons. If they’re not telling you why it’s locked, it’s probably because their hands are legally tied.

      You might want to check out their complaint process so that you can consider escalation to the Financial Ombudsman Service if they’re non being helpful.

  5. Late to the party, but thanks for a great article!
    I’m leaning towards applying for the card, but first I want to understand whether the exchange rate Fiat/Crypto differ between buying and selling, and if so, how much approximately. I can’t find any info on that. Does anyone here have a hunch?

    • Glad you found the article useful and thanks for commenting!

      Unfortunately, Wirex recently added a hidden fee to the exchange rate that they offer when buying or selling cryptocurrency (which is about 1.5%). There’s then an additional fee of 1% that’s slapped on top of that, which means you’ll pay about 2.5% in fees whenever you buy or sell a cryptocurrency. That’s not bad, but nowhere near as competitive as it used to be.

      An alternative which I really like is the MCO Visa Card by Crypto.com. It works a little differently to Wirex and requires staking a little money to unlock better rates of cashback, but the buying and selling rates are 0% if you deposit GBP or EUR with a bank transfer. I don’t think those rates will last forever, but you can’t get your hands on cryptocurrency cheaper at the moment. They support a lot more cryptocurrencies too. Here’s my Crypto.com review if you want more info on how it works.

      Let me know if you have any other questions – happy to answer!

  6. At first I thought Wirex was great. Oh how wrong can you be….
    currently they have ‘stolen’ nearly £2000 of my money. I have been trying to get access to my account for more than a week. Customer Service is atrocious, you can only contact therm by email, they only reply when it suits them and only answer the questions they want to i.e. I have asked to be in contact with Management multiple times and not even been giving a name, I have asked what their complaints procedure is multiple times and just been ignored! No response on How can I get my money back? I can olny hope that eventually I will get a resolution, in the meanwhile I can only advise people NOT TO USE WIREX! they have no integrity and you will probably loose money.

    • Jon, I’m sorry to hear you’re having trouble.

      Go to this page and you’ll find a different email address that you can use to submit a complaint. Before you can escalate this to the Financial Ombudsman Service (FOS), you need to give Wirex a reasonable chance to resolve the issue. You might feel like you already have (and that’s fair enough), but doing so again only goes in your favour if they continue to ignore the issue.

      Submit a formal complaint to the email address outlining the complaint from start to finish, including your experience with their customer support. Cite the URL above and inform them that they have 15 days to provide a substantial reply, otherwise you’ll escalate it to the Ombudsman. Make sure to request the reason for the block, as well as an internal timeline on what they’ve done and when in regards to your case.

      If they don’t reply or you don’t think it’s fair, escalate the complaint and follow that procedure. It takes time, but my experience with the Ombudsman has only been positive.

      Hope this helps,


    • The new Wirex debit card does not support faster payments I believe. Also, the crypto bitcoin cashback on purchases has been replaced by WXT (Wirex own token). This is a downgrade for sure.

      • Thanks for commenting, James!

        You’re right, Wirex has temporarily restricted access to UK bank transfers and SEPA bank transfers (deposits and withdrawals). It looks like they’re intending to bring this back, but I can’t find an ETA.

        I don’t think receiving cashback in Wirex Token (WXT) is a dealbreaker. You can still quickly/easily exchange it for Bitcoin (BTC) or anything else. But I do agree – it seems like a downgrade. On the flip side, it’s not an unusual move. For instance, the cashback you get with the Crypto.com Visa Card is paid out in their own utility token too.

        I think the more disappointing thing is that you can still get better cashback with alternatives like the Crypto.com Visa Card – and without having to pay a high monthly fee (£29.99 per month for the Elite plan is a bit much). Yes, you need to lock-up CRO to get the highest cashback rates with Crypto.com Visa Cards – but you can unlock this CRO and get it back in the future. Swipe works in the same way too. With Wirex’s new plans, that money has to actually be spent.

  7. Signed up to Wirex last weekend. Agree it’s a really nice option for UK-based people to purchase Bitcoin. The app is nice and slick and their markup over spot non-egregious. However…

    Their customer support response time sucks! I had two questions:

    1. Why their BTC transfer fees to an external wallet were more than 3x greater than average transfer fees on the BTC blockchain at the time.

    2. Why, despite being verified, I had no GBP, EUR or USD accounts visible on my dashboard.

    They replied to (1) within 24 hours, but it was just a copy and paste of their “Blockchain Fees” FAQ page. I responded that this reply was not acceptable. Six days later, no reply.

    Six days after enquiring about (2), I’ve had no response from them. Nada. Zip. I’m now wondering if to get GBP, EUR and USD accounts, you have to apply for the Wirex card. However, I’m not prepared to apply for a maintenance fee-supported card if customer support is so poor. Reading their community forum, it seems there is no straightforward way to cancel this card. There is also nothing in their FAQs.

    It’s a shame, as overall the service looks promising. They need to sort out their crap customer service though.

    • Happy Friday James!

      Wirex is a decently cheap option, but they did add a 1% fee sometime after they reduced their rates to wholesale. If you don’t want to deal with their support (because you’re right, it’s pretty shit from everything I’ve experienced and read), then Solidi is worth checking out. Review here: https://quickpenguin.net/solidi-review/ UK based, same rates as Wirex, UK bank transfer support, growing in popularity.

      Don’t know why their transfer fees are so bad, but might be able to help with your other point.

        You need a Wirex card to get access to GBP, EUR, and USD accounts. If you want all three, you’ll pay £3/month.
        After ordering, you can freeze the service by reducing your balance to £0. If you want to outright cancel/close your account, you might need to submit a ticket (they’ll still hold your data for a long time for legal reasons).

      Hope that helps!

      • Happy Friday to you too, Dean! 🙂

        Thanks for clarifying, re. the missing GBP, EUR and USD accounts. The fact this came from you faster than it has (still not) come to me from Wirex Customer Support speaks volumes.

        When you say that you can freeze the card service by reducing the balance to £0, does this statement refer to your overall balance across all accounts, or just the balance on your card?

        Regarding cancellation, based on my current experience I would absolutely not want to be in a position to need to rely on Wirex Customer Support! I also find the short positive reviews on Trustpilot highly suspect (particularly when compared to the detailed negative reviews), and Wirex responses to negative reivews appear to be generic bot-based. This is all a shame, as a service like Wirex that actually works well, is desperately needed.

        I’ll check out Solidi via your review. Thanks for doing what you are Dean. Your site is a valuable resource; particularly for UK Crypto users.

  8. I made the mistake of using my Wirex GBP card for the first time on holiday. I typed in the pin wrongly 3 times and the pin got blocked, though I could still use the card to withdraw money at an ATM. Response from the support team was very slow and advice incomplete. Eventually they told me to unblock the pin at ‘the main Visa ATM’. None in Australia seemed to have that service and all the ATMs I tried in London wouldn’t process that service. I can’t recommend using their card, as they seem to have a significant number of problems to sort out but I wish them well, as not many people are offering their service.

  9. UPDATE on a search for a hassle free crypto card.
    Bitwala do respond to queries fairly quickly so I started to apply for a card. Their verification process states that the utility bill required by the applicant must state the full christian names and surname so I queried that most utility bills don’t contain all the christian names and usually just the first letter of the first name plus the surname. tmT They stated that this would not be correct and it would be rejected. They also require the applicant tax reference numbers. They also state that the name of the applicant must be on the letterbox of the property when the card is delivered. I have exchanged numerous emails with Bitwall and it’s clear they are totally bureaucratic and would
    be just total hassle to proceed.
    I have had my details deleted from
    their database and so my search continues for a good reliable hassle free crypto debit card.

    Any recommendations welcome.

  10. I emailed Bitwala customer support and they answered within hours. They are limited to Bitcoin at the moment but say other coins will be added soon. They sound good and I’ll be giving thrm a try,
    Meanwhile I gave Wirex a chance and sent the email below on the 8th March (AND 6 DAYS LATER THEY HAVEN’T EVEN ACKNOWLDGED IT! IT WAS EVEN COPIED TO THEIR ‘ESCALATIONS’ DEPT.

    Dean, your review site is professional and a pleasure to read, but may I respectfully suggest you amend your opinions on Wirex.

    ‘Hello Antony
    It has taken you 10 days to respond my request. I have reported other issues since you and have not yet answered.
    After reading the apparently disgraceful reviews of your business online (20% of all reviewers are angry and nasty customers making serious accusations against you) – I can’t imagine dealing with you much longer if these comments are true.
    Are the reviews on trust pilot /Reddit etc genuine? Your replies to some of them seem lukewarm and bot styled to say the least. You do not respond in a normal way that someone would be when wrongly accused of theft and fraud!
    Please pass my comments here to the founders of your business.
    I’d like to be reassured from the top that my money, data and business is safe in your hands!

  11. Many thanks -I’ll research Bitwala and update you.
    I think we all have to imagine how we’d feel when an issue arises and it’s not sorted quickly.
    Clearly customer services anyware can take time and it’s frustrating when it takes days and days for responses. When your funds are dependent on it then it’s just not acceptable.

  12. Hi Dean
    Thanks for your efforts. I have a response just from a query raised 10 days ago.
    As this is rather too long I did some digging on Trust Pilot and Reddit etc.as to what users think of Wirex
    On TP 23% of the almost 800 reviews are accusations of very awful conduct – in fact many of theft and dishonest trading, This is too high. Reviews always show a proportion of unhappy folk fir different reasons but an almost one in four chance of becoming very unhappy means I won’t be doing more business with Wirex.
    Their responses to the accusations (where they have given them) are lukewarm (almost
    BOT- style) and not responsive enough as they would be if they were being wrongly criticised.
    Thanks again – but I’m out. I am still looking for a crypto debit card !

    See – https://www.trustpilot.com/review/wirexapp.com

    • I have to admit, their responses to complaints on Trustpilot do look bot-like.

      I’ve never had an issue, but their support seems poorer than I realised. I’ll explore it more and update the review when I have time (as I think people should be aware of this).

      There aren’t many great alternatives right now (lots still need to be approved to send out cards). Someone in this post mentioned Bitwala – who offer EUR bitcoin debit cards. I haven’t explored them deeply, but looks decent enough on the surface?

      • Hi Dean. I have found the best and easiest way to contact wirex support with a fast response is by using facebook messenger. I have had instant response using this method.

        • Hi James!

          Thanks for the tip – I didn’t know they had that enabled.

          They’ve acknowledged customer service issues a recent blog post. The good news is that they’re hiring more staff, improving their processes, and trialling a 24/7 live chat service (available in-app or via the web) in the UK. I’m interested to see if things improve.

  13. I like the Wirex system but their customer service response time is poor – days in fact.
    All I want to do is change the pin but ATMs here in Spain won’t do it. Their online chat is never online. What time zone are they on?
    The Wirex 3 contactless card would be ideal but they seem to want me to open a separate account. I only need one. Comments appreciated.

    • Hey Dave,

      I don’t know where their customer support is based – but it should be somewhere in the EU.

      I’ve tested their response time in the past and it’s not been longer than 24 hours! Perhaps it’s because Wirex 3.0 has just been released?

      It’s strange you can’t change the PIN inside their app. Challenger banks in the UK allow you to do exactly that (free of charge). I don’t have any suggestion, apart from contact support and hold-out on getting a response.

      Sorry I couldn’t help! Hope you get it resolved.

    • Hey Dave,

      Reached out to them last night. Their advice was to log a ticket here if you haven’t already and contact via Twitter to escalate/highlight it to them.

      Best regards,

  14. Sadly my experience of Wirex has been less than impressive – the debit card worked intermittently so do not make the mistake of going out with just your Wirex card to pay for petrol and then all my funds were taken. Someone changed my password without my permission and it took support which is only available via ticket system 16 days to allow me access to my account. Avoid!


Leave a comment